Shipping and Returns
Made with Care, Delivered Fast:
Processing Time: Allow 1-3 business days after your order for it to be crafted just for you.
Shipping Time: Once your unique item is complete, it will ship and take an additional 4-7 business days to arrive (depending on your location and chosen shipping method).
Returns:
We want you to be happy with your purchase! If something isn't quite right, we offer returns within 7 days of delivery. Here's what to know:
Unworn/Unwashed with Tags: Items must be returned in their original condition with tags attached.
Refunds for Damaged Items: Full refunds will be issued for items that are demonstrably damaged upon arrival. To qualify, contact us within 24 hours of receiving your order with clear photos of the damage.
Exchanges Unavailable: Due to the made-to-order nature of our products, we are not able to offer exchanges at this time.
Return Shipping: Customers are responsible for return shipping costs.
Contact Us:
If you have any questions about your order or return, please don't hesitate to contact us at contact@dreamear.com. We're here to help!